Last Updated: December 16, 2025
BasePlateCRM ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services (collectively, the "Services").
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including:
- Account information (name, email address, company details)
- Profile information (job title, phone number)
- CRM data (contacts, companies, deals, notes, tasks)
- Email content (when you connect your email account)
- Communications with us (support requests, inquiries)
- Payment information (processed securely by third-party payment processors)
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain information, including:
- Usage data (features accessed, time spent, interactions)
- Device information (IP address, browser type, operating system)
- Log data (access times, pages viewed, errors encountered)
- Cookies and similar tracking technologies
1.3 Email Integration Data
When you connect your Gmail or other email account, we collect:
- Email metadata (sender, recipient, subject, timestamps)
- Email content (for display within the CRM and association with contacts)
- OAuth tokens (securely stored for authorized access)
We only access emails to and from contacts in your CRM. We do not read, sell, or share your email content with third parties.
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing, maintaining, and improving our Services
- Syncing and displaying email communications with your contacts
- Powering pipeline analytics and reporting
- Generating follow-up reminders and suggestions
- Communicating with you about your account and our Services
- Sending administrative information and updates
- Detecting and preventing fraud and security incidents
- Complying with legal obligations
3. Data Storage and Security
Your data is stored securely on Amazon Web Services (AWS) infrastructure with the following protections:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Multi-factor authentication options
- Regular security assessments and audits
- Role-based access controls
- Automated backups with point-in-time recovery
- Incident response procedures
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Within Your Organization: With authorized team members in your organization based on role-based access controls
- Service Providers: With third-party vendors who assist in providing our Services (hosting, analytics, email delivery)
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given us explicit consent to share your information
We do not sell your personal information or CRM data to third parties.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide our Services. When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required for legal or legitimate business purposes.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Export: Export your CRM data in standard formats (CSV)
- Opt-Out: Opt out of marketing communications
- Revoke Access: Disconnect email integrations at any time
To exercise these rights, please contact us at privacy@baseplatecrm.com or through your account settings.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, maintain your session, and analyze usage patterns. You can control cookies through your browser settings, though disabling cookies may affect functionality.
8. Third-Party Services
Our Services integrate with third-party services (Gmail, etc.). Your use of these integrations is subject to the privacy policies of those third parties. We encourage you to review their policies.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.
10. International Data Transfers
Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws, including GDPR where applicable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@baseplatecrm.com